The first time I went to Monterey Bay, the only thing I remembered was the view. The second time I went, my salad had a hair in it. This time, I was so displeased with my overall experience that I felt compelled to write something.
I usually don’t complain about service or food but to be treated the way I was on all levels is disrespectful. I understand you’re trying to maintain a reputation on par with the other establishments along Grandview Avenue, but you’re failing, Monterey Bay. On multiple levels.
I’ve never made reservations for the dining room. Why should you when the bar downstairs is more romantic and almost always guarantees a view of the city? If you do ever venture to Monterey Bay, keep that in mind.
I, along with two other people, saddled up to the bar and patiently waited for a table to become available. Naturally, we wanted a drink while we waited. That wouldn’t have been a problem if our bartender didn’t act like we didn’t exist. Ok, Mr. Bartender, I get you are busy but the rudeness and unwelcoming environment you created is truly unnecessary. While I may look young, my money is just as good as everyone surrounding me. And actually you should be catering to me since I’m at an age where I have a “disposable income” to waste on things like a tip. You might have known that if you taken the time to ask me anything other than “drink?”
We almost left after that. Unfortunately, a table opened up.
Fifteen minutes after we sat at our table filled with dishes and glasses, I finally waved someone over. He apologized and cleared the table and sent our waitress over. Have you ever been scolded at a fine dining establishment? I have. It was really… interesting. Our waitress asked if we planned on eating, if we payed our bar tab, and a myriad of other questions you might ask a group of teenagers looking to dine-and-dash.
She then proceeded to ignore us in favor of her 3 other tables (One was a couple celebrating their anniversary, one was a couple waiting for a table upstairs and the other was a family). She didn’t make any recommendations, she barely engaged in conversation and she gave us different dinnerware than everyone else. The last one is not a big deal but I notice these things.
When our food came out it was cold. Not even under a heat lamp cold. It was just cold. And fish is not very tasty cold. My scallops were gritty and missing ingredients listed on the menu. And for the price, I expected my knife to melt through the scallop like it was hot butter. But I guess sawing through a scallop is ok too.
It’s a real shame I won’t ever be going back to Monterey Bay because that snack mix they had at the bar was seriously amazing.